THE INFLUENCE OF QUALITY OF WORK LIFE AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE WITH ORGANIZATIONAL CITIZENSHIP BEHAVIOR AS AN INTERVENING VARIABLE IN POPULATION AND FAMILY PLANNING AGENCY NATIONAL PROVINCE OF NORTH SUMATRA

Abstract

Quality human resources can help the National Population and Family Planning Agency of North Sumatra Province to be able to withstand all kinds of pressures and problems faced and provide the best performance for the organization where they work.

The research method used is an associative method with a quantitative approach. The data collection technique was carried out using a questionnaire. The data analysis technique used was partial least squares - structural e-question model (PLS-SEM). Next, analyze the structural model (inner model), namely the coefficient of determination (R-square); F-square; hypothesis testing, namely direct effect, indirect effect and total effect.

Based on path analysis testing, the results showed that the quality of work life and organizational commitment variables each had a significant effect on the employee performance variable (Y), quality of work life and organizational commitment each had a significant effect on the employee performance variable. Based on the results of indirect influence testing, the results showed that organizational citizenship behavior as an intervening variable was able to mediate the influence of quality of work life and organizational commitment on employee performance.

Keywords: Quality of Work Life, Organizational Commitment, Employee Performance dan Organizational Citizenship Behaviour