Exploring Design and Security Perception on Digital Payment Adoption Among the Z Generation in Indonesia

Aldilla Iradianty

Abstract


The adoption of digital payments in Indonesia during the COVID-19 pandemic increased, this study will discuss the factors that influence the Z generation in the intention to use digital payment applications and effect from design and security beside TAM 3 model, because this generation is close to the digital world, through this research, we will know using SEM-PLS software with the number of respondents is 138 Z generation spread throughout Indonesia. It was found the direct influence of design and security on perceived ease of use and perceived usefulness has an effect, while other direct effects are not significant (perceived ease of use, perceived usefulness, security on customer intention to use, and perceived ease of use on perceived usefulness). So, the digital payment application development company can develop more related to the design factor and the security level so that the Z generation can use digital payment applications more often.


Full Text:

PDF

References


Al-Sabaawi, M. Y. M., Alshaher, A. A., & Alsalem, M. A. (2021). User trends of electronic payment systems adoption in developing countries: an empirical analysis. Journal of Science and Technology Policy Management, ahead-of-p(ahead-of-print). https://doi.org/10.1108/JSTPM-11-2020-0162

Alshurideh, M. T., Al Kurdi, B., Masa’deh, R., & Salloum, S. A. (2021). The moderation effect of gender on accepting electronic payment technology: a study on United Arab Emirates consumers. Review of International Business and Strategy, 31(3), 375–396. https://doi.org/10.1108/RIBS-08-2020-0102

Bailey, A. A., Pentina, I., Mishra, A. S., & Ben Mimoun, M. S. (2017). Mobile payments adoption by US consumers: an extended TAM. International Journal of Retail & Distribution Management, 45(6), 626–640. https://doi.org/10.1108/IJRDM-08-2016-0144

Chemmanur, T. J., Imerman, M. B., Rajaiya, H., & Yu, Q. (2020). Recent Developments In The Fintech Industry. Journal of Financial Management, Markets and Institutions, 08(01), 2040002. https://doi.org/10.1142/S2282717X20400022

Farzin, M., Sadeghi, M., Yahyayi Kharkeshi, F., Ruholahpur, H., & Fattahi, M. (2021). Extending UTAUT2 in M-banking adoption and actual use behavior: Does WOM communication matter? Asian Journal of Economics and Banking, 5(2), 136–157. https://doi.org/10.1108/AJEB-10-2020-0085

Flaherty, S. J., McCarthy, M., Collins, A. M., McCafferty, C., & McAuliffe, F. M. (2021). Exploring engagement with health apps: the emerging importance of situational involvement and individual characteristics. European Journal of Marketing, 55(13), 122–147. https://doi.org/10.1108/EJM-06-2019-0531

Giovanis, A., Tsoukatos, E., & Vrontis, D. (2020). Customers’ intentions to adopt proximity m-payment services: empirical evidence from Greece. Global Business and Economics Review, 22(1–2), 3–26. https://doi.org/10.1504/GBER.2020.105026

Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review.

Iradianty, Aldilla; Aditya, B. R. (2021). Student Awareness of Digital Payment Services (Case Study in Indonesia). Journal of Physics: Conference Series, 1(1823), 012036. https://doi.org/10.1088/1742-6596/1823/1/012036

Khaksar, S. M. S., Jahanshahi, A. A., Slade, B., & Asian, S. (2021). A dual-factor theory of WTs adoption in aged care service operations – a cross-country analysis. Information Technology & People, 34(7), 1768–1799. https://doi.org/10.1108/ITP-10-2018-0449

Lai, P. C. (2016). Design and Security impact on consumers’ intention to use single platform E-payment. Interdisciplinary Information Sciences, 22(1), 111–122.

Mansour, H. (2021). How successful countries are in promoting digital transactions during COVID-19. Journal of Economic Studies, ahead-of-p(ahead-of-print). https://doi.org/10.1108/JES-10-2020-0489

Mooi, Z.-Y. (2018). Mobile-social media shopping: a partial least squares-structural equation modelling (PLS-SEM) approach. International Journal of Modelling in Operations Management, 7(1), 1–28. https://doi.org/10.1504/IJMOM.2018.095659

Naruetharadhol, P., Ketkaew, C., Hongkanchanapong, N., Thaniswannasri, P., Uengkusolmongkol, T., Prasomthong, S., & Gebsombut, N. (2021). Factors Affecting Sustainable Intention to Use Mobile Banking Services. SAGE Open, 11(3), 21582440211029924. https://doi.org/10.1177/21582440211029925

Prasetya, M. E., Mohamed, I. S., Shuhidan, S. M., & Wasistha, G. H. (2021). Mitigating Fraud Risk in Cash-Based Payment System via E-Payment Implementation: Case of Indonesia BT - Proceedings of the Asia-Pacific Research in Social Sciences and Humanities Universitas Indonesia Conference (APRISH 2019). 679–684. https://doi.org/https://doi.org/10.2991/assehr.k.210531.085

Sekaran, U. (2003). Business research methods for managers. A skill–Building Approach.

Turcan, R. V, & Deák, B. (2021). Fintech – stick or carrot – in innovating and transforming a financial ecosystem: toward a typology of comfort zoning. Foresight, ahead-of-p(ahead-of-print). https://doi.org/10.1108/FS-02-2021-0052

Vij, S., Jain, A., & Tayal, D. (2019). Performing opinion mining and analytical study for cashless transactions. International Journal of Forensic Software Engineering, 1(1), 21–31. https://doi.org/10.1504/IJFSE.2019.104712

Wang, L., & Dai, X. (2020). Exploring factors affecting the adoption of mobile payment at physical stores. International Journal of Mobile Communications, 18(1), 67–82. https://doi.org/10.1504/IJMC.2020.104420




DOI: https://doi.org/10.32535/jicp.v4i3.1336

Refbacks

  • There are currently no refbacks.


Copyright (c) 2021 Aldilla Iradianty

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Flag Counter

Published by:

AIBPM Publisher

Editorial Office:

JL. Kahuripan No. 9 Hotel Sahid Montana, Malang, Indonesia
Phone:+62 341 366222
Email: journal.jicp@gmail.com
Website:http://ejournal.aibpmjournals.com/index.php/JICP

Supported by: Association of International Business & Professional Management

If you are interested to get the journal subscription you can contact us at admin@aibpm.org.

ISSN 2622-0989 (Print)
ISSN 2621-993X (Online)

DOI:Prefix 10.32535 by CrossREF

Journal of International Conference Proceedings (JICP) INDEXED:

 

In Process


This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.