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Vol 9, No 2 (2024): August 2024 The Influence of Barcode Scanning Payment System on Customer Satisfaction in Buying and Selling Transactions in Indonesia and India Abstract  PDF
Achbar Adi Saputra, Dwi Nita Aryani, Ritika Gahlaut, Lim Sheue Hui, Reetika Aggarwal, Nahian Sattar, Mohammed Shiyas
 
Vol 10, No 1 (2025): April 2025 Service Quality and Perceived Value Toward Customer Satisfaction in E-Commerce Delivery: The Role of Trust Abstract  PDF
Chika Putri Nursalim, Tannia Tannia, Alexander Robert
 
Vol 7, No 3 (2022): December 2022 Customer Bonding, Customer Satisfaction, and Customer Loyalty (Study on the Customer of “SMEs Martabak Hokky Kawanua†on Tondano) Abstract  PDF
Steven Set Xaverius Tumbelaka, Jenny Nancy Kaligis, Ericson Mengga
 
Vol 9, No 1 (2024): April 2024 The Influence of National Health Insurance Participant Satisfaction in Mediating the Relationship of Service Quality and Brand Image Towards Participant Loyalty at RSU Balimed Denpasar Abstract  PDF
Ni Kadek Diastuti, Ni Putu Cempaka Dharmadewi Atmaja, I Made Dauh Wijana, I Gede Cahyadi Putra
 
Vol 4, No 2 (2019): August 2019 The Impact of Service Quality, Company Image and Switching Barrier on Customer Retention: Mediating Role of Customer Satisfaction Abstract  PDF
Muhammad Maladi, Nazief Nirwanto, Achmad Firdiansjah
 
Vol 7, No 1 (2022): April 2022 A Study of Courier Service Quality and Customer Satisfaction Abstract  PDF
Rui Qi Tang, Ying Jie Tan, Zhi Xuan Tan, Yean Ting Tan, Ghezlan Almawad, Asla Alosaimi
 
Vol 6, No 3 (2021): December 2021 Service Quality Dimension and Customers' Satisfaction: An Empirical Study of Tesco Hypermarket in Malaysia Abstract  PDF
Padmalini Singh, Ranjith PV, Nuramalin Fathihah, Daisy Mui Hung Kee, Nuralina Nuralina, Nurdiyanah Nurdiyanah, Nursyahirah Nursyahirah
 
Vol 5, No 2 (2020): August 2020 How Organizational Management Affect Employees’ Motivation and Service Quality: A Study of Kentucky Fried Chicken (KFC) Abstract  PDF
Nor Husna, Daisy Mui Hung Kee, Nur Wadhihah Amirah, Rusyda Syazreeza, Nur Alissa Fatihah, Shweta Pandey, Shreyas Agnihotri, Rudresh Pandey
 
Vol 4, No 2 (2019): August 2019 Strength of Reference Groups to Moderate Online Repurchase Intention on Generation X Abstract  PDF
Ni Putu Cempaka Dharmadewi Atmaja, Ni Made Dwi Puspitawati
 
Vol 8, No 3 (2023): December 2023 The Influence of Brand Satisfaction and Luxury Brand Attachment on Customer Advocacy Through Brand Loyalty on Zalora Marketplace Abstract  PDF
Michelle Yoanna Franscisca Brigitta, M. Irhas Effendi, Dyah Sugandini, Ignatius Agus Suryono
 
Vol 7, No 2 (2022): August 2022 Customer Satisfaction Act upon the Brand’s Fame: A Case Study of Nestle Abstract  PDF
Husna Aqila, Intan Syarmimi, Husna Adawiyah, Izzati Akhtar, Mohammed Sami Alhesainan, Loulwah Fahad Altayyar
 
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