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Vol 8, No 3 (2023): December 2023 Banking Strategy in Maintaining Debtor Loyalty: The Mediation Role of Debtor Satisfaction Abstract  PDF
Denny Dewanto, Septio Adjie Binawanputra, Yokie Yokie, Nur Damayanti
 
Vol 10, No 1 (2025): April 2025 Service Quality and Perceived Value Toward Customer Satisfaction in E-Commerce Delivery: The Role of Trust Abstract  PDF
Chika Putri Nursalim, Tannia Tannia, Alexander Robert
 
Vol 9, No 1 (2024): April 2024 The Influence of National Health Insurance Participant Satisfaction in Mediating the Relationship of Service Quality and Brand Image Towards Participant Loyalty at RSU Balimed Denpasar Abstract  PDF
Ni Kadek Diastuti, Ni Putu Cempaka Dharmadewi Atmaja, I Made Dauh Wijana, I Gede Cahyadi Putra
 
Vol 8, No 1 (2023): April 2023 ANALYSIS OF FACTORS THAT DETERMINE CUSTOMER DELIGHT AND THEIR IMPACT ON CUSTOMER LOYALTY Abstract  PDF
I Wayan Oka Sugarda, I Nengah Suardhika, I Ketut Setia Sapta
 
Vol 10, No 1 (2025): April 2025 Evaluating the Impact of Servicescape and Information Systems on University Students’ Academic Performance in Malang Abstract  PDF
Nur Prima Waluyowati, Muhammad Hafiz Riandi
 
Vol 7, No 1 (2022): April 2022 The Role of Digital Marketing, Service Quality, Product Quality on Purchasing Power through the Satisfaction of Probolinggo MSME Followers during the Covid-19 Pandemic Abstract  PDF
Yuyun Sumarlinah, Sukesi Sukesi, Sugiyanto Sugiyanto
 
Vol 6, No 2 (2021): August 2021 Internal Marketing as a Basic in Building Job Satisfaction and Service Quality in Non-Star Hotel in Denpasar Abstract  PDF
I Gede Rihayana, Putu Pradiva Putra Salain, Putu Agus Eka Rismawan
 
Vol 4, No 1 (2019): April 2019 Service Quality and Consumers Trust Using PT. JNE Gorontalo Branch Abstract  PDF
Hapsawati Taan
 
Vol 3, No 2 (2018): December 2018 Study of Satisfaction of Information System Users in Study Program (SIMPRODI) in Gorontalo State University Abstract  PDF
Rizan Machmud
 
Vol 5, No 2 (2020): August 2020 How Organizational Management Affect Employees’ Motivation and Service Quality: A Study of Kentucky Fried Chicken (KFC) Abstract  PDF
Nor Husna, Daisy Mui Hung Kee, Nur Wadhihah Amirah, Rusyda Syazreeza, Nur Alissa Fatihah, Shweta Pandey, Shreyas Agnihotri, Rudresh Pandey
 
Vol 4, No 2 (2019): August 2019 The Impact of Service Quality, Company Image and Switching Barrier on Customer Retention: Mediating Role of Customer Satisfaction Abstract  PDF
Muhammad Maladi, Nazief Nirwanto, Achmad Firdiansjah
 
Vol 8, No 3 (2023): December 2023 The Effect of Audit Findings, Local Government Losses, and Follow-up of Audit Recommendations on the Public Services Quality Through the Audit Opinion of Local Government Financial Statements in Sulawesi Abstract  PDF
Saipuloh Saipuloh, Tubagus Ismail, Wahyu Maulid Adha
 
Vol 3, No 1 (2018): August 2018 FACTORS AFFECTING CONSUMERS IN USING SERVICES J&T EXPRESS (CASE STUDY ON J&T EXPRESS BRANCH MARGONDA DEPOK) Abstract  PDF
Helen Aldila Saputri, Widyo Nugroho
 
Vol 7, No 1 (2022): April 2022 A Study of Courier Service Quality and Customer Satisfaction Abstract  PDF
Rui Qi Tang, Ying Jie Tan, Zhi Xuan Tan, Yean Ting Tan, Ghezlan Almawad, Asla Alosaimi
 
Vol 6, No 3 (2021): December 2021 Service Quality Dimension and Customers' Satisfaction: An Empirical Study of Tesco Hypermarket in Malaysia Abstract  PDF
Padmalini Singh, Ranjith PV, Nuramalin Fathihah, Daisy Mui Hung Kee, Nuralina Nuralina, Nurdiyanah Nurdiyanah, Nursyahirah Nursyahirah
 
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