Prediction of Employee Well-Being Through Organizational Justice in the Hospitality Work Environment

Friday Ogbu Edeh, Dayo Benedict Olanipekun, Muhamad Mundu Mustafa, Blessing Friday Edeh, Christine Ainebyoona, Desmond Oben Neji, Derrick Ssekajugo, Lilian Asinai, Aisha Najjuma, Kibuuka Muhammad

Abstract


The issue of employee well-being has dominated discussion amongst scholars from interdisciplinary congregations quite apart from hospitality business practitioners. It was this debate that gave rise to this research. Therefore, this research aims to investigate the significant effect of organizational justice on employee well-being in the hospitality work environment based on a cross-sectional survey design. Twenty four-star hotels were selected using a simple random sampling technique. Data was collected with organizational justice and employee well-being validated instruments. Ethical principles regarding the participants were followed to avoid being harmed or coerced. After the data cleaning process, the valid data representing participants’ information was analyzed with frequency distribution while linear regression was employed to analyze the formulated research hypotheses. A statistical package for the social sciences was used to perform the analysis. After the analysis, it was found that organizational justice significantly predicted employee well-being positively. This study concludes that distributive, procedural, and interactional justice enhance employee well-being in the hospitality sector. The findings suggest that managers can reduce turnover by integrating organizational justice into daily decisions.


Keywords


Distributive Justice; Employee Well-Being; Hospitality Sector; Organizational Justice; Psychological Well-Being; Social Well-Being; Southeastern Nigeria

Full Text:

PDF

References


Adamovic, M. (2023). Organizational justice research: A review, synthesis, and research agenda. European Management Review, 20(4), 762-782. https://doi.org/10.1111/emre.12564

Adams, J. S. (1965). Inequity in social exchange. Advances in Experimental Social Psychology, 2, 267-299. http://dx.doi.org/10.1016/S0065-2601(08)60108-2

Adhikari, G. P. (2022). Interpreting the basic results of multiple linear regression. Scholars’ Journal, 5(1), 22–37. https://doi.org/10.3126/scholars.v5i1.55775

Aggarwal, A., & Mittal, A. (2021). Modeling the effect of organizational justice on employee's well-being, organizational citizenship behavior and turnover intentions through employee engagement. The Open Psychology Journal, 14, 238-248.

Akram, T., Lei, S., Haider, M. J., & Hussain, S. T. (2020). The impact of organizational justice on employee innovative work behavior: Mediating role of knowledge sharing. Journal of Innovation & Knowledge, 5(2), 117-129. https://doi.org/10.1016/j.jik.2019.10.001

Awwad, M. S., & Adaileh, A. M. (2025). Exploring perceived organizational justice in the healthcare sector: Insights from an Arab cultural perspective. Journal of Nursing Management, 2025, 7166487, 16 pages, 2025. https://doi.org/10.1155/jonm/7166487

Behrani, P. (2017). Organizational justice and employee happiness. International Journal of Research & Review, 4(7), 123-129.

Bhatt, J., Bordeaux, C., & Fisher, J. (2023). The workforce well-being imperative: Paving the way for human sustainability in workplace culture. Deloitte. https://www2.deloitte.com/us/en/insights/topics/talent/employee-wellbeing.html

Bhoir, M., & Sinha, V. (2024). Employee well-being human resource practices: A systematic literature review and directions for future research. Future Business Journal, 10(1), 95. https://doi.org/10.1186/s43093-024-00382-w

CIPD. (2023). Survey report Health and well-being at work 2023: Views of employees. CIPD. https://www.cipd.org/globalassets/media/knowledge/knowledge-hub/reports/2023-pdfs/8436-health-and-well-being-employee-views-2023.pdf

Cooper, D. R., & Schindler, P. S. (2014). Business Research Methods (12th ed.). The McGraw-Hill Companies, Inc.

De Neve, J.E., Kaats, M., & Ward, G. (2023). Workplace well-being and firm performance. University of Oxford Well-being Research Centre Working Paper 2304. https://doi.org/10.5287/ora-bpkbjayvk

Dhakal, C. P. (2018). Interpreting the Basic Outputs (SPSS) of Multiple Linear Regression. International Journal of Science and Research, 8(6), 1448 -1452.

Dharma, I. B. S., Hengky, L. L. C., Ni, L. S., Zhen, L. S., Yee, L. Z., Brayn, N. U., ... & Sinha, R. K. (2024). The effect of influencer marketing on gen z purchasing intentions in emerging economies. Asia Pasific Journal of Management and Education, 7(3), 221-240. https://doi.org/10.32535/apjme.v7i3

Dodge, R., Daly, A. P., Huyton, J., & Sander, L. D. (2012). The challenge of defining well-being. International Journal of Wellbeing, 2, 222-235.

https://doi.org/10.5502/ijw.v2i3.4

Edeh, F. O. (2020). Transactional leadership behaviour and workers emotional labour in Nigerian Hospitality Industry. IUJ Journal of Management, 8(1), 57-69.

Edeh, F. O., & Ofoegbu, W. C. (2017). Procedural justice and workers’ prosocial behaviour of selected deposit money banks in Abia state. International Journal of Business Systems and Economics, 11(2), 78 – 87.

Edeh, F. O., & Ugwu, J. N. (2019). Organizational justice and employee commitment: A study of selected private secondary schools in Nigeria. International Journal of Management & Entrepreneurship Research, 1(1), 18-30

Edeh, F. O., Aryani, D. N., Subramaniam, T. A. P., Kee, D. M. H., Samarth, T., Nair, R. K., ... & Teh, Y. C. (2021). Impact of COVID-19 pandemic on consumer behavior towards the intention to use E-wallet in Malaysia. International Journal of Accounting & Finance in Asia Pasific, 4(3), 42-59. http://doi.org/10.32535/ijafap.v4i3.1205

Edeh, F. O., Edeh, B. F., Okechukwu, C. I., Mustafa, M., Christine, A., Olanipekun, D. B., ... & Aisha, N. (2024b). Smartphone usage and academic performance of management science students in an emerging economy. Management, 9(3), 516-532. https://doi.org/10.32535/ijabim.v9i3.3593

Edeh, F. O., Edeoga, G., Ugboego, C. A., Adama, L., Oketa, C. E., & Ukamaka, A. N. (2021). Organisational justice and human resource retention: Role of leadership consideration. Gusau International Journal of Management and Social Sciences, 4(2), 14-14.

Edeh, F. O., Zayed, N. M., Darwish, S., Nitsenko, V., Hanechko, I., & Islam, K. A. (2023). Impression management and employee contextual performance in service organizations (enterprises). Emerging Science Journal, 7(2), 366-384.

Edeh, F. O., Zayed, N. M., Faisal-E-Alam, M., Nitsenko, V., & Bazaluk, O. (2024a). Flexible working arrangements on employee well-being concerning the mobile telecommunication industry. The TQM Journal. https://doi.org/10.1108/TQM-11-2023-0390

Edeh, F. O., Zayed, N. M., Perevozova, I., Kryshtal, H., & Nitsenko, V. (2022). Talent management in the hospitality sector: Predicting discretionary work behaviour. Administrative Sciences, 12(4), 122. https://doi.org/10.3390/admsci12040122

Eketu, C. A., & Edeh, F. O. (2015). Promoting employee loyalty through organizational learning. A study of selected hospitality firms in Port Harcourt, Nigeria. IOSR Journal of Business and Management, 17(11), 39-44.

Faeq, D. K., & Ismael, Z. N. (2022). Analyzing the relationships between organizational justice and job performance. International journal of Engineering, Business and Management, 6(5), 43. https://dx.doi.org/10.22161/ijebm.6.5.3

Farid, H., Xiongying, N. I. U., Raza, J., Gul, H., & Hanif, N. (2023). How and when organizational justice impact extra-role customer service: A social exchange perspective of thriving at work. Current Psychology, 42(12), 9743-9758. https://doi.org/10.1007/s12144-021-02244-y

Greenberg, J. (1987). A taxonomy of organizational justice theories. Academy of Management Review, 12(1), 9-22. https://doi.org/10.5465/amr.1987.4306437

Gündüz, M., Duyar, V. D., & Örnekli, Y. (2020). The effect of organizational justice on employee well-being. Uluslararas? Akademik Yönetim Bilimleri Dergisi, 6 (8), 28-48.

Ho, H. C. Y. (2025). A one-year prospective study of organizational justice and work attitudes: An extended job demands-resources model. Journal of Managerial Psychology, 40(1), 21-36. https://doi.org/10.1108/JMP-02-2024-0113

Hyder, S., Malik, M. I., Hussain, S., Tasneem, M., Kaleem, M., & Saqib, A. (2022). Organizational justice and employee in-role performance nexus: A dual theory perspective. Cogent Business & Management, 9(1). https://doi.org/10.1080/23311975.2022.2124602

Indradevi, R. (2022). Organizational justice and employees' psychological well-being. International Journal of Business Innovation and Research, 27(2), 207–222. https://doi.org/10.1504/IJBIR.2022.121543

Jarden, R. J., Siegert, R. J., Koziol-McLain, J., Bujalka, H., & Sandham, M. H. (2023). Wellbeing measures for workers: a systematic review and methodological quality appraisal. Frontiers in Public Health, 11, 1053179. https://doi.org/10.3389/fpubh.2023.1053179

Karthick, K. K., Yadav, M. J., Radadiya, V. A., Joseph, C., & Janaswamy, V. (2024). The role of organizational justice in enhancing employee engagement and well-being. Journal of Informatics Education and Research, 4(3), 3936-3947.

Kee, D. M. H., Aisyah, U., A'ishah, T. A., Enakhifo, E., & Edeh, F. O. (2022). Contributing factors to customer satisfaction during the pandemic: A study of Foodpanda of Malaysia and Nigeria. International Journal of Tourism and Hospitality in Asia Pasific, 5(1), 21-33. http://doi.org/10.32535/ijthap.v5i1.1399

Koskenvuori, M., Pietiläinen, O., Elovainio, M., Rahkonen, O., & Salonsalmi, A. (2021). A longitudinal study of changes in interactional justice and subsequent short-term sickness absence among municipal employees. Scandinavian Journal of Work, Environment & Health, 47(2), 136–144. https://doi.org/10.5271/sjweh.3927

Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and Psychological Measurement, 30(3), 607–610.

Kultalahti, S., Viitala, R., Hujala, M., & Kekale, T. (2023). Employee well-being: The role of perceived competence. Journal of Workplace Learning, 35(7), 648-661. https://doi.org/10.1108/JWL-06-2023-0095

Lambert, E. G., Tewksbury, R., Otu, S. E., & Elechi, O. O. (2021). The association of organizational justice with job satisfaction and organizational commitment among Nigerian correctional staff. International Journal of Offender Therapy and Comparative Criminology, 65(2-3)180-204. https://doi.org/10.1177/0306624x20946926

Le, H., Zheng, C., & Fujimoto, Y. (2016). Inclusion, organizational justice and employee well-being. International Journal of Manpower, 37(6), 945-964. http://dx.doi.org/10.1108/IJM-12-2015-0212

Liao, Z., Wang, N., Zhu, J., Chen, T., & Johnson, R.E. (2024). Disentangling the relational approach to organizational justice: Meta-analytic and field tests of distinct roles of social exchange and social identity. Journal of Applied Psychology, 109(11), 1716–1741. https://doi.org/10.1037/apl0001193

Lorenzo-Seva, U., Ferrando, P. J., & Chico, E. (2010). Two SPSS programs for interpreting multiple regression results. Behavior Research Methods 42, 29–35. https://doi.org/10.3758/BRM.42.1.29

Magnavita, N., Chiorri, C., Acquadro Maran, D., Garbarino, S., Di Prinzio, R. R., Gasbarri, M., ... & Labella, M. (2022). Organizational justice and health: A survey in hospital workers. International Journal of Environmental Research and Public Health, 19(15), 9739. https://doi.org/10.3390/ijerph19159739

Majeed, A., Jahangir, A., & Rasheed, A. (2021). Investigating influence of organizational justice on knowledge sharing behavior in service sector of Pakistan. Academy of Strategic Management Journal, 20(5), 1-19.

Majumdar, A., & Kumar, S. (2022). Organizational justice and employee well-being in India: Through a psychological lens. Business Perspectives and Research, 0(0). https://doi.org/10.1177/22785337221077396

Nel, D. M., & Niekerk, A. V. (2023). Gain or loss: A conceptual framework of employee well-being during change. Journal of Contemporary Management, 20(1), 83-103. https://doi.org/10.35683/jcman1004.186

Niehoff, B. P., & Moorman, R. H. (1993). Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management Journal, 36, 527-556. http://dx.doi.org/10.2307/256591

Obalade, G. O., & Mtembu, V. (2023). Effect of organizational justice on workplace deviance in Nigerian public universities’. Acta Commercii 23(1), a1091. https://doi.org/10.4102/ac.v23i1.1091

Onyango, R. O., Egessa, E., & Ojera, P. (2022). Effect of organizational justice on employee engagement in the hospitality industry. European Journal of Business and Management Research, 7(4),7-13. http://dx.doi.org/10.24018/ejbmr.2022.7.4.1259

Pagán-Castaño, E., Maseda-Moreno, A., & Santos-Rojo, C. (2020). Well-being in work environments. Journal of Business Research, 115, 469-474. https://doi.org/10.1016/j.jbusres.2019.12.007

Park, H., Lee, K. S., Park, Y. J., Lee, D. J., & Lee, H. K. (2019). The association between organizational justice and psychological well-being by regular exercise in Korean employees. International journal of environmental research and public health, 16(12), 2223. https://doi.org/10.3390/ijerph16122223

Pradhan, R. K., & Hati, L. (2019). The measurement of employee well-being: Development and validation of a scale. Global Business Review, 23(2), 385-407. http://dx.doi.org/10.1177/0972150919859101

Pradhan, R. K., Hati, L. M., & Kumar, U. (2017). Impact of employee well-being on psychological empowerment: Mediating role of happiness. International Journal of Manufacturing Technology and Management, 31(6), 581–595. http://dx.doi.org/10.1504/IJMTM.2017.10010091

Seaverson, E. (2023). 2024 Employee well-being trends. WebMD Health Services. https://www.webmdhealthservices.com/blog/2024-well-being-trends/

Song, J., Shi, X., Zheng, X., Lu, G., & Chen, C. (2024). The impact of perceived organizational justice on young nurses’ job performance: a chain mediating role of organizational climate and job embeddedness. BMC nursing, 23(1), 231. https://doi.org/10.1186/s12912-024-01898-w

Sreejesh, S., Mohapatra, S., & Anusree, M. R. (2014). Business Research Methods. Springer International Publishing

Tavoletti, E., Cohen, E. D., Dong, L., & Taras, V. (2023). Revisiting equity theory in the global virtual teams. Management Research Review, 47(5), 840-858. https://doi.org/10.1108/MRR-05-2023-0334

Wahby, S. A., Ghany, M. A., & Rasheed, H. (2022). Explaining the effect of organizational justice on job satisfaction and work performance. International Journal of Social Science and Human Research, 5(12), 5758-5809. http://dx.doi.org/10.47191/ijsshr/v5-i12-63

Wiebusch, N. (2024). Improving employee well-being in the new era of work. Bright Mine. https://www.brightmine.com/us/resources/blogs/improving-employee-well-being/

Wiseman, J., & Stillwell, A. (2022). Organizational justice: Typology, antecedents and consequences. Encyclopedia, 2(3), 1287-1295. https://doi.org/10.3390/encyclopedia2030086

Ye, P., Liu, L., & Tan, J. (2023). The influence of organizational justice and ethical leadership on employees’ innovation behaviour. European Journal of Innovation Management, 26(4), 1129-1149. https://doi.org/10.1108/EJIM-08-2021-0421

Zayed, N. M., Edeh, F. O., Darwish, S., Anwarul, K. M. I., Kryshtal, H., Nitsenko, V., & Stanislavyk, O. (2022). Human resource skill adjustment in service sector: Predicting dynamic capability in post-COVID-19 work environment. Journal of Risk & Financial Management, 15, 402. https://doi.org/10.3390/jrfm15090402

Zheng, X., & Liu, X. (2016). The effect of interactional justice on employee well-being: the mediating role of psychological empowerment and the moderating role of power distance. Acta Psychologica Sinica, 48(6), 693. https://doi.org/10.3724/SP.J.1041.2016.00693

Zulkarnain, Z., Ginting, E. D., Adnans, A. A., & Sianturi, M. M. (2024). Organisational justice and work-family conflict: Impact to quality of work life. SA Journal of Human Resource Management, 22, 2393. https://doi.org/10.4102/sajhrm.v22i0.2393




DOI: https://doi.org/10.32535/apjme.v8i1.3853

Refbacks

  • There are currently no refbacks.




Copyright (c) 2025 Friday Ogbu Edeh, Mundu Mustafa, Dayo Benedict Olanipekun, Blessing Friday Edeh, Mundu Mustafa, Blessing Friday Edeh, Christine Ainebyoona, Christine Ainebyoona, Dayo Benedict Olanipekun, Derrick Ssekajugo, Desmond Oben Neji, Derrick Ssekajugo, Aisha Najjuma, Lilian Asinai, Lilian Asinai, Aisha Najjuma, Desmond Oben Neji, Kibuuka Muhammad, Kibuuka Muhammad

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Asia Pacific Journal of Management and Education (APJME)

ISSN 2655-2035 (Online)

DOI Prefix: 10.32535 by CrossRef

Published by AIBPM Publisher

JL. Kahuripan No. 9, Hotel Sahid Montana, Malang, Indonesia

Email: editor.apjme@aibpm.org

Phone: +62 341 366222

Website: https://aibpmpublisher.com/

Governed by

Association of International Business and Professional Management

Email: admin@aibpm.org

Website: https://www.aibpm.org/

Visitor Statistics

Flag Counter

Web Analytics

View APJME Stats

Follow Us: