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Vol 8, No 1 (2023): April 2023 ANALYSIS OF FACTORS THAT DETERMINE CUSTOMER DELIGHT AND THEIR IMPACT ON CUSTOMER LOYALTY Abstract  PDF
I Wayan Oka Sugarda, I Nengah Suardhika, I Ketut Setia Sapta
 
Vol 7, No 3 (2022): December 2022 Customer Bonding, Customer Satisfaction, and Customer Loyalty (Study on the Customer of “SMEs Martabak Hokky Kawanua†on Tondano) Abstract  PDF
Steven Set Xaverius Tumbelaka, Jenny Nancy Kaligis, Ericson Mengga
 
Vol 9, No 1 (2024): April 2024 The Influence of National Health Insurance Participant Satisfaction in Mediating the Relationship of Service Quality and Brand Image Towards Participant Loyalty at RSU Balimed Denpasar Abstract  PDF
Ni Kadek Diastuti, Ni Putu Cempaka Dharmadewi Atmaja, I Made Dauh Wijana, I Gede Cahyadi Putra
 
Vol 10, No 3 (2025): December 2025 The Mediating Role of Trust in the Relationship Between Information Quality, Corporate Image, and Loyalty Abstract  PDF
I Kadek Budi Astawan, Pande Ketut Ribek, I Gusti Ayu Imbayani, Nengah Landra
 
Vol 10, No 3 (2025): December 2025 The Influence of Service Quality and Price Perception on Customer Loyalty: The Mediating Role of Customer Satisfaction in Ride-Hailing Service Abstract  PDF
Kia Hui Gan, Wei Chien Ng, Meenu Baliyan, Leena Zhee Keen Kee, Wai Voon Li, Shuo Li, Yiyang Liu, Visitra Dewangga Apriyanto, Kushagra Verma, Daisy Mui Hung Kee
 
Vol 8, No 3 (2023): December 2023 The Influence of Brand Satisfaction and Luxury Brand Attachment on Customer Advocacy Through Brand Loyalty on Zalora Marketplace Abstract  PDF
Michelle Yoanna Franscisca Brigitta, M. Irhas Effendi, Dyah Sugandini, Ignatius Agus Suryono
 
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