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Vol 8, No 1 (2023): April 2023 ANALYSIS OF FACTORS THAT DETERMINE CUSTOMER DELIGHT AND THEIR IMPACT ON CUSTOMER LOYALTY Abstract  PDF
I Wayan Oka Sugarda, I Nengah Suardhika, I Ketut Setia Sapta
 
Vol 9, No 1 (2024): April 2024 The Influence of National Health Insurance Participant Satisfaction in Mediating the Relationship of Service Quality and Brand Image Towards Participant Loyalty at RSU Balimed Denpasar Abstract  PDF
Ni Kadek Diastuti, Ni Putu Cempaka Dharmadewi Atmaja, I Made Dauh Wijana, I Gede Cahyadi Putra
 
Vol 8, No 3 (2023): December 2023 Banking Strategy in Maintaining Debtor Loyalty: The Mediation Role of Debtor Satisfaction Abstract  PDF
Denny Dewanto, Septio Adjie Binawanputra, Yokie Yokie, Nur Damayanti
 
Vol 8, No 2 (2023): August 2023 Influence of Risk Perception and Destination Image Mediated by Satisfaction Towards Destination Loyalty in Tanjung Lesung Tourism Abstract  PDF
Adam Raihan Rianthomy, Tasya Zahwa Prayoga, Filda Rahmiati, Felix Goenadhi
 
Vol 7, No 3 (2022): December 2022 Customer Bonding, Customer Satisfaction, and Customer Loyalty (Study on the Customer of “SMEs Martabak Hokky Kawanua†on Tondano) Abstract  PDF
Steven Set Xaverius Tumbelaka, Jenny Nancy Kaligis, Ericson Mengga
 
Vol 8, No 3 (2023): December 2023 The Influence of Brand Satisfaction and Luxury Brand Attachment on Customer Advocacy Through Brand Loyalty on Zalora Marketplace Abstract  PDF
Michelle Yoanna Franscisca Brigitta, M. Irhas Effendi, Dyah Sugandini, Ignatius Agus Suryono
 
Vol 7, No 1 (2022): April 2022 The Mediation of Tourist Engagement on The Effect of Destination Quality on Tourist Loyalty Abstract  PDF
Dhea Radika Putri, Ahmad Zamheri, Sari Lestari Zainal Ridho, Paisal Paisal, Fernando Africano
 
Vol 3, No 2 (2018): December 2018 The Influence of Semiotic Advertising Efficacy on Gen-Y Purchase Intent of Smart Phone Abstract  PDF
Elizabeth Adaobi Oputa, Fakhrorazi Ahmad
 
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